Precision HVAC for Chapeau Valencia luxury stores

The challenge

Chapeau Valencia operates four luxury multi-brand stores in the city, featuring high-end fashion, accessories and footwear brands. In this segment, the customer experience starts with the environment: temperature must remain stable between 21 C and 23 C year-round, and relative humidity cannot exceed 55% to protect fabrics, leathers and sensitive materials.

Noise level was a critical requirement. In an environment where personalised attention and conversation with the customer are an essential part of the shopping experience, any perceptible vibration or hum diminishes the quality of the experience. Conventional systems did not meet these acoustic requirements.

Furthermore, the stores are located in distinctive buildings in the centre of Valencia, with protected facades and strict aesthetic limitations. External units could not be visible from the public road, and the internal duct distribution had to integrate with the interior design of each store without compromising the finishes.

The solution

We designed and installed state-of-the-art VRF (Variable Refrigerant Flow) systems with sound pressure levels below 25 dB(A) at the indoor units. This technology allows precise temperature regulation in each zone of the store independently, adapting to the different thermal loads of window displays, fitting rooms and exhibition areas.

Air distribution was carried out through concealed ducts in false ceilings, with linear diffusers integrated into the architectural design. External units were placed on rooftops and interior courtyards, with anti-vibration supports and acoustic screens to eliminate any noise or visual impact on the urban environment.

Each store has relative humidity control through active dehumidification built into the system, maintaining ideal conditions for product preservation. The result: imperceptible thermal comfort — the customer feels it, but neither hears nor sees it — perfectly aligned with Chapeau Valencia’s brand image.